ATSCADA PRODUCT WARRANTY POLICY

Warranty Conditions

The product must have an ATSCADA warranty sticker, and the sticker must still be within the warranty period.

Damage determined by the supplier to be due to technical defects or manufacturing errors.

Cases Not Covered by Warranty

Devices damaged by impact or drops, cracked, dented, deformed, scratched, damp, rusted, or corroded.

Damage caused by lightning strikes or water submersion.

Devices with bent or broken socket pins are not covered under warranty.

Using an unsuitable power supply causing circuit board burnout.

Short circuits on the circuit board and peripherals (check by measuring continuity, measuring the 5V, 3V3… power blocks, and the status of the power indicator lights on the circuit).

We are not responsible for data contained in the customer’s storage device during warranty service.

The device shows signs of fire, explosion, rodent damage, liquid or insect infestation, use in humid or dusty environments, or other reasons beyond the supplier’s control.
The supplier is not responsible for any direct or indirect damages arising from the use of defective goods as described above.

Warranty Procedure

The warranty resolution period is 2-5 days from the date of receipt (excluding Saturdays, Sundays, and public holidays), and depending on the specific case and the extent of the damage, it may be resolved sooner or later.
For devices that cannot be repaired and are out of stock due to discontinuation of production or sale on the market, Customers must wait for the distributor to exchange the product for another one of equivalent or higher value, and only pay the difference according to the current market price agreement. The warranty period for the replaced product will continue from the original warranty period, not restart from the beginning.

The warranty does not include shipping costs to the ATSCADA Warranty Service Center (60 Street No. 1, Phu Tho Hoa Ward, Ho Chi Minh City, Vietnam) and domestic shipping costs for returning the product for warranty service. International shipping costs (if any) and customs procedures will be covered by ATSCADA. For equipment that cannot be repaired domestically and must be sent to the manufacturer abroad, the processing time may extend from 6 to 10 weeks. Depending on the specific case, the product may be processed sooner or later. In this case, ATSCADA may replace the product with one of equivalent functionality for temporary use or apply the warranty method as described above.