Automatic Queue Management System AT-QMS06

In the era of technology 4.0, improving customer service efficiency & optimizing operating processes are the top important factors for administrative agencies, banks, hospitals, clinics, public service centers, etc. The AT-QMS06 automatic queuing system was born as a smart, modern solution, helping units manage customers professionally, improve the experience & satisfaction of people.

With flexible design, advanced technology and unlimited expansion of counters, AT-QMS06 is the ideal choice for all business models to serve customers quickly, clearly and transparently. Let’s find out detailed information about the product with ATSCADA through today’s article!

Overview of automatic queuing system AT-QMS06

AT-QMS06 is the latest version of the automatic queuing system developed by ATSCADA, fully integrating the necessary equipment and software to manage, coordinate, monitor & display customer information during the waiting process as well as performing transactions.

Main components of the system

Automatic queuing system AT-QMS06 includes the following equipment & software:

– 15.6 inch tablet kiosk: terminal for customers to get queue number (STT) according to service needs

– Queue management software: coordinates calling activities, allocates counters, monitors service performance, etc.

– Industrial computer G3-J4125: central processor, suitable for environments requiring continuous operation

– 55 inch TV (option): displays the transaction status of the waiting area counters and plays speakers (customer provides)

Automatic queuing system AT-QMS06 is smart, flexible and convenient

* Unlimited number of service counters: easily expand or shrink the system to suit the scale of operations

Details of each component in the automatic queuing system AT-QMS06

15.6 inch tablet kiosk for taking order tickets

– Kiosk specifications:

• Dimensions: 1400H x 300W x 200D x 1.2MM (1.2mm is the thickness of the material)
• Material: CNC steel with electrostatic powder coating, good anti-scratch and anti-rust properties

Automatic queue number kiosk

– Specifications of 15.6 inch tablet:

• Model: AT-X101T-3566
• Screen size: 15.6.1inch
• Resolution: 1200×800
• Brightness: 300 cd/m2
• CPU: Rockchip RK3566 Quad Core 64 bit Cortex-A55
• Internal memory: 32GB
• Operating System: Android 11 OS
• WIFI: 802.11b/g/n
• Ethernet: 100M ethernet
• Dimensions: L244xW169xT24 (mm)

– ZY808 WiFi thermal printer:

• Printing technology: direct thermal printing
• Print speed: 230mm/s
• Resolution: 203dpi
• Print size: 72mm
• Paper size used: 80mm
• Connection: USB & LAN
• Memory: 256 kbytes
• Has automatic cutter

Thermal printer connection

Industrial Computer G3-J4125

– Specifications:

• CPU: Intel Celeron J4125 / Intel Core i3-6157U
• PXE: YES
• TDP: Refer to CPU
• Motherboard: Intel CRESCENTBAY (Lynx Point-LP)
• BIOS: AMI BIOS, ACPI supported
• Chipset: Intel BTY SOC
• Memory: 1 x SO-DIMM DDR4 Slot support 8GB
• OS: WIN10
• Audio: ALC662 HD Audio, 6 channel sound
• Network: Onboard Intel i211 Gigabit Network Connection 10/100Mbps/1000Mbps BaseT LAN
• Video: Refer to CPU
• Size: 180*120*52.5mm
• Function: Watchdog, Auto power on, RTC, PXE boot, Wake On LAN

Industrial Computer G3-J4125

Queue management software 

– Features are integrated based on customer wishes & requests

– Fully supports modern, smart features

– Expand, integrate add/remove features simply & quickly

Queue management software

Target users:

– User: customer who wants to make an appointment

– Counter staff: manage customer list & call numbers

– Administrator: monitor, manage the entire system, including customers, counters, services & reports

Outstanding applications of the AT-QMS06 queuing system

Nowadays, AT-QMS06 queuing system is widely used in:

– Public administrative agencies: help to direct people to departments such as reception, certification, document issuance, etc. in a clear and fair manner.

– Hospitals and clinics: assign patients to the right specialist clinics, reduce waiting time, limit direct contact and shorten the medical examination and treatment process

– Banks, financial institutions: the system helps optimize the transaction process, ensuring that each customer is served in the right turn, with the right needs (consultation, loans, account opening, savings deposits, etc.)

– Public service centers: electricity, telecommunications, water supply centers, etc. can all use the system to manage customers coming to transact, complain or register for services.

The AT-QMS06 automatic queuing system is an indispensable solution for any unit that wants to improve management efficiency, improve service quality & build a professional image. With flexible expansion capabilities, integrating modern technology, AT-QMS06 helps businesses/organizations save time and costs, while contributing to creating a positive impression with customers/people right from the first time they experience the service.

If you need support, consultation and detailed quotation for the AT-QMS06 automatic queuing system, please call ATSCADA immediately at the sales department hotline.