Online Booking System – QMS

Improving customer service has become a key factor for every business. Online appointment booking system was born as an optimal solution, helping to eliminate the inconvenience of queuing and waiting. By allowing customers to choose the appropriate time and service right on the online platform. This system not only increases flexibility but also brings seamlessness in the customer service journey.

What is an appointment booking system?

The online appointment booking system is an improvement of the automatic queuing system produced by ATPro Corp. The system is designed with an advanced technology platform, allowing users to easily make online appointments remotely anytime, anywhere. At the same time, it helps businesses operate, manage work, and manage appointments effectively. And improve customer experience through automation features and flexible utilities.

In addition, the system also helps businesses manage appointments effectively through features such as automatic notifications, online payment integration, and detailed reports on the number of appointments. Thanks to the ability to increase flexibility and save time.

Online appointment booking system at hospital

Features of appointment booking system

Appointment scheduling system helps businesses track and optimize service operations effectively.

Make an appointment online:

Customers can easily book appointments through the online system using devices such as smartphones, laptops, or tablets. The friendly interface and features simplify the booking process, helping customers choose the right time, service, and branch. At the same time, businesses can manage all appointments quickly and accurately.

Remote appointment scheduling interface

Multiple ways to get tickets:

Provide a variety of ways to get tickets after making an appointment, including:

E-ticket: Customers receive tickets via applications such as Zalo

Directly printed tickets: Get printed tickets directly at kiosks or automatic number machines at service points.

Manage queuing activities:

ATSCADA software integrates a queue management system, tracking the progress of each customer, from booking to completing the service. The system automatically assigns a queue number based on the appointment schedule and notifies customers of the waiting time. Thanks to this feature, both businesses and customers control their time more effectively. Without having to wait too long, jostling at the transaction point.

QMS automatic queuing system management software interface

Monitoring and Reporting:

ATSCADA software provides real-time monitoring of queues, appointments, and performance of each employee or department. The system generates detailed reports on the number of appointments, average waiting time, and service frequency. This makes it easy for businesses to analyze data, adjust operations to improve work efficiency, and enhance service quality in the future.

Chart interface comparing the number of customers participating in booking between days

Excel report file summarizing transactions with customers

Service quality assessment

The software records the time from when a customer makes an appointment, until they are served and the transaction is completed. As a result, businesses can accurately grasp waiting time, service processing time and bottlenecks in the service process. Collect feedback from customers after they use the service. Evaluate satisfaction, service quality, and suggest improvements.

Touch screen service evaluation

Instructions on how to make an appointment

On smartphone

Instructions on how to book an appointment online on your smartphone

Requires smartphone with internet connection.

• Fill in all information such as full name, phone number, appointment (date and time), number of guests, etc. depending on the settings of each operating business. If you have any notes, please note them in the “message” box.
• After completing, check the captcha box “I’m not a robot” and click “Submit”.
• Check all the information you filled in earlier, see if there are any errors. If not, click “Confirm Registration”.
• The system will notify that the appointment was successful.

On laptop/PC

Instructions on how to book an appointment online on laptop/pc

Requires laptop/pc with internet connection.

• Similar to how to make an appointment on a smartphone.
• Please fill in all the information required by the system such as: full name, phone number, appointment time… Note down the message if any in the “attached message” box.
• Check all the information again to see if there are any errors. If not, click “Confirm Registration”.
• The system will notify that the appointment was successful.

Appointment notification to customers

After the customer completes the steps to register for an appointment on their smartphone or laptop/PC, the system will automatically send a notification confirming the appointment via Zalo to the customer. This notification includes full information about the time, location, and selected service, helping customers easily track and arrange their schedule.

Send confirmation message via zalo

Highlights of the appointment booking system

• The system fully automates the steps of booking appointments, choosing services, confirming appointments, etc. The system uses an Android tablet to display the waiting list and queue number.
• The interface is designed to be intuitive and user-friendly. All you need is a smartphone, tablet, or laptop with an internet connection to make an appointment no matter how far away you are.
• After successfully booking an appointment, the system will automatically send a notification via the Zalo application.
• Manage queues efficiently, minimizing customer waiting times at the point of sale. Customers track their status and are notified of remaining waiting time.
• Automatically monitor and send detailed reports on booking status, customer numbers, waiting times, and performance of each service. Businesses track, evaluate performance, and make timely adjustments.

Benefits of appointment scheduling system

For customers experiencing the service

• Save time and effort by proactively booking appointments online without having to go directly to the service provider.
• Experience convenience and flexibility as customers book appointments from anywhere and at any time, as long as there is an Internet connection.
• Manage queues and send reminders to help customers arrive on time through online tools.

For service staff

• Reduce your staff’s manual workload to focus on serving customers better and faster.
• Know the number of customers to serve during the day and arrange work reasonably. Helps optimize working time and serve customers more effectively.
• Eliminate common mistakes like misbooking, double booking, or missing customers.
• Improve professionalism in service and create a good impression on customers. Thanks to a clear scheduling and customer management system, employees know their needs to prepare before serving.
• No need to manually track and contact customers, saving time and maintaining more efficient communication.
• Online booking systems often come with tools to monitor employee performance, allowing you to improve your service based on customer feedback and performance reviews.

For business operations

• Automate your appointment booking, registration, queuing, and service time management processes. Reduce manual workload and avoid management errors.
• Increase operational efficiency by monitoring and adjusting appointment schedules in real time. This optimizes human resources and streamlines services, improving work efficiency and serving customers faster.
• Reduce overload and long queues at transaction points, serve quickly, avoid jostling and long waiting lines.
• The system provides detailed reports on the number of customers, waiting time, performance of each employee and frequency of service use. Information is exported to excel files for analysis and adjustment of business strategies to improve service.
• Increase satisfaction and enhance transparency in the service process. Improve customer experience, increase satisfaction and maintain long-term customer relationships.
• Automate and optimize processes, reduce personnel costs and management time, and increase operational efficiency.
• The system easily integrates many features depending on the needs of each business. Together, we complete digital transformation in customer management and care.

Video introducing the QMS queuing system and guiding customers to register for appointments on smartphones 

In which areas is the appointment booking system applied?

• Restaurants:book a table, make an online reservation for Haidilao, Hotpot Story, Chang Kang Kung, Kichi Kichi, King BBQ, MARUKAME UDON restaurants…, before coming to dine. Book a table online, receive a number via zalo, the restaurant will call 30 minutes in advance to have a table, no need to worry about being stuck.

online reservation system for restaurants

• Administration:People’s Committee, public services (DVC), tax authorities, social insurance, document reception department, etc. People make an appointment in advance to handle administrative procedures such as document registration, tax payment, social insurance processing, document reception and request support from the reception department.
• Healthcare:Hospitals, medical facilities, clinics. Patients can easily make appointments with doctors in advance, thereby minimizing waiting time and optimizing the medical examination and treatment process.
• Banking and service sectors:Customers schedule meetings with financial consultants, handle requests. Such as opening accounts, loan consulting, investing, spa, nails, salon, …
• …

Online appointment booking system application

Applying the online appointment booking system helps optimize the service process, reduce waiting time. At the same time, improve customer experience and business performance. For any questions, please contact ATSCADA via hotline for detailed advice. Thank you.