Queue Management Software

The queue calling software is programmed by the ATSCADA Lab engineering team of ATPro Corp. This is a team of specialized programming engineers, with experienced programming skills and thinking.

The software is optimally programmed with the most intelligent and modern functions. Depending on customer requirements, engineers will flexibly program the desired functions.

LEARN ABOUT CALLING SOFTWARE

The queue calling system is a smart customer management solution, including hardware devices and queue calling software. In terms of software, this is an important tool to help businesses organize and manage the customer service process effectively. This software allows customers to make appointments and receive queue numbers through online channels or directly at the counter. After the customer has a queue number, the system will display the number on the electronic screen so that the customer knows when it is their turn to be served.
In addition, the queue calling software also provides management features for counter staff and administrators. Staff monitor service progress and call queue numbers when it is the customer’s turn. Administrators monitor the entire system, manage customer information, services and report on system performance. This software helps optimize service time, reduce crowding, create transparency and improve customer experience.

OBJECTS USING THE CALLING SOFTWARE 

Customers:
Customers are the main users of the software to make appointments in advance. By using a smartphone/tablet/laptop to access Booking via the link on the website browser, or you can scan the QR code if available. Register the information required by the system, select the desired service and time, etc. After a few minutes, the system will automatically send a notification confirming the registration schedule via Zalo.
Counter staff:
Counter staff use the software to manage the customer list, call queue numbers and serve customers in the correct order. The software helps staff track service progress, ensuring that customers are served fairly and on time. Allows adjusting customer information, providing support when changes or incidents occur.
Administrator (Admin/Management Board):
The administrator is the person who monitors and manages the entire system. Has access to features such as managing customer lists, service counters, queue numbers and reports. Adjust system settings, track employee performance, and generate reports for analysis, helping to optimize processes and improve service efficiency.

DETAILS ABOUT CALLING SOFTWARE

Log in to the system 

We will provide an administrator account to access the system, log in to the page according to the Server IP address will display the following login screen:

Admin logs in to the assigned account to manage

Admin Dashboard Page

QMS automatic queuing system software interface

This is the main interface of the software, which will include major items:

Home : Active counters with the number of customers registered at the counter. Number of customers who have made reservations on the current day, in the current week, in a month or in a year. Export the report to an Excel file for detailed viewing. The chart shows the time period when customers usually make reservations.

List User (user management): Manage the list of users who will interact directly with the system. Users include: Administrator (Admin), Queue Manager (Queue Manager).

List Service (service management): This section manages the services of the entire system. Allows admin to add/delete services, adjust service information, etc.

List Counter (counter management): The function of this section is to manage information of service counters. Allows admin to add/delete counters, adjust information of service counters, etc.

Report (statistics in the report) : Statistics of the total number of customers who have made an appointment, the total number of customers who have been served, and the total number of customers who have been canceled. A chart comparing the number of customers who have made an appointment between days.

Feedback: Statistics of customers participating in evaluating service quality through Tablet screen, including customer information and evaluation scores.

List Customer: Displays information of old customers who have made an appointment. Send messages to these customers, select a few or select all customers to send messages. The purpose is to be able to send customer care messages or promotional messages, holidays, etc.

Zalo Configuration: Set up information about Zalo ZNS. Proactively turn on/off sending Zalo ZNS messages every time a customer makes an appointment.

Interface displayed on TV screen

LCD display shows queue status, waiting video (Queue Status Display)

Interface displayed on tablet at counter 

The screen displays the queue number at the counter.

Customer review interface on tablet

Touch screen service evaluation

Calling page for counter staff 

Calling page interface for counter staff

Interface displays information of serial number list:

• Number currently in service.
• Waiting list of customers.
• List of customers served.
• List of customers who have passed their turn

Comes with control function:

• Click  “Call Next”to invite the next customer.
• Use  “Recall”if you need to play an announcement to redial a missed number.
• Use  “Skip”if you call multiple times but the customer is not present.
• Use  “Transffer”if you need to transfer a customer to another counter.

Remote registration interface for customers 

Instructions on how to book an appointment online on your smartphone

Access the Booking page via the link on the website browser, or you can scan the QR code if available. Select the desired counter or service. Fill in personal information (name, phone number, email, …).

ADVANTAGES OF USING CALLING SOFTWARE

Built-in features

• Features are integrated based on customer requests.
• Fully supports the most modern and intelligent features today.
• Upgrade, integrate add/remove features simply and quickly.

Calling queue software design interface

• User-friendly and intuitive design.
• Custom design, meticulously crafted down to the smallest detail.

Calling queue software interface

Installation procedure

• Simple and easy to use. Suitable for all types of customers, whether tech savvy or not.
• With maximum support from technical staff, customers fully grasp the software’s operating process.

WHY SHOULD YOU CHOOSE ATPro’S CALLING SOFTWARE?

Kiosk interface queue number software – Hai Phong Hospital

ATPro Corp brand develops long-term based on reputation and product quality in the market. It is a collection of the following factors to affirm a prestigious and sustainable brand over time.

Brand power

With more than 10 years of establishment and development, with the pioneering focus on software production. ATPro Corp affirms its sustainable brand in the current market in all fields in which the company participates.

Human power

• A strong team of highly qualified human resources. Carefully screened, invested in and committed to the company for many years.
• The staff is disciplined and highly responsible for their work. Always aiming for the quality of software products to get queue numbers before reaching customers.

Physical strength

Invested in modern and efficient production equipment. Large-scale production facilities, meeting the productivity of software production to get the most effective serial number.

The power of customer service

• The most dedicated customer care and warranty policy.
• Always put customer benefits first. With the motto “Customer is king, reputation comes from customer service attitude”.
• ATPro Corp staff always strive to serve customers in the most dedicated way.

SEE IMAGES OF LARGE PROJECTS THAT ATPro HAS DEPLOYED

The system is deployed at Tiki warehouse.

System deployment at Chac 2 General Clinic

REFERENCE VIDEO OF CALLING SOFTWARE 

Customers who need to use queue number calling software, automatic queuing system , etc. Please contact ATSCADA ‘s HOTLINE for consulting support. We sincerely thank you and are very pleased to serve you.