Privacy Policy and Information Security for ATSCADA Custom Component

Purpose and Scope of Information Collection

At atscada.com, the primary data collected includes customers’ phone numbers and addresses. These are essential details that ATSCADA Custom Component uses to contact customers, provide consultation and support, confirm orders, and arrange product delivery efficiently.

During payment transactions on atscada.com, we only retain detailed information related to completed orders. Customers’ bank account details are never stored under any circumstances.

Members are responsible for maintaining the confidentiality of their personal information and all activities conducted through their accounts. In addition, members must promptly notify atscada.com of any unauthorized use, abuse, security breaches, or misuse involving third-party information so that appropriate actions can be taken.

Scope of Information Usage

The company uses customer information for the following purposes:

  • Providing services to members and customers.
  • Sending notifications regarding communication activities between members and atscada.com.
  • Preventing fraudulent activities or attempts to damage user accounts.
  • Contacting and resolving issues with members in special circumstances.
  • Using personal information only for purposes directly related to transactions and communication at atscada.com.
  • Complying with legal requirements when requested by competent authorities, including prosecutors, courts, or investigative police agencies related to any violations of law. Except for such lawful requests, no party has the right to infringe upon members’ personal information.

Information Retention Period

Members’ personal data will be stored until a deletion request is received. In all other cases, personal information will remain securely protected under the ATSCADA Custom Component privacy policy.

Organization Responsible for Collecting and Managing Personal Information

ANTUONG TECHNOLOGY SOLUTION JOINT-STOCK COMPANY (ATPro Corp)

Hotline: 028.3842.5001

Methods and Tools for Users to Access and Modify Personal Data

  • Members have the right to review, update, adjust, or request deletion of their personal information by contacting atscada.com.
  • Members may submit complaints regarding sellers or service issues to the website administration team. Upon receiving feedback, atscada.com will verify the information and take timely corrective actions depending on the severity of the case.

Commitment to Protecting Customer Personal Information

  • Personal information of members on atscada.com is fully protected in accordance with the ATSCADA Custom Component privacy policy. Collection and use of information are only carried out with customer consent unless otherwise required by law.
  • We do not use, transfer, provide, or disclose members’ personal information to any third party without prior approval from the customer.
  • If the information storage server is attacked by hackers resulting in data loss, atscada.com will promptly notify relevant authorities for investigation and inform affected members.
  • We strictly protect all online transaction information, including invoices, accounting records, and digitized documents on atscada.com.
  • The management of atscada.com requires all individuals registering or purchasing as members to provide complete personal details such as full name, contact address, phone number, bank account number, and related information, and to take legal responsibility for the accuracy of such information. The management is not responsible for resolving complaints related to member rights if it is determined that the information provided during initial registration was inaccurate.